Marcelle Droulers

BSocSc (Applied SocSc) (CSU); MBA (International Relations) (CSU)

Lecturer in Management
Building 1411 Room 318

Marcelle Droulers is a lecturer in management and is the Course Coordinator, Graduate Certificate in University Leadership and Management. Marcelle has taught a range of management subjects including Organisational Behaviour, Human Resource Management, Asia Pacific Business, Organisations and Management, Business Communication, Management and Sustainability, Strategic Management and Managing Change. She has been involved with research projects in the areas of emotional intelligence, values, organisational culture and psychological contracts in the workplace. Her doctoral research explores issues of ethics, power and subjectivity in academic work. She is experienced in teaching and training in drama, communication and corporate team development.

Teaching Responsibilities

  • Graduate Certificate in University Leadership and Management (GCULM)
  • MGT367 Leadership Issues

Research Focus

  • Academic work
  • Leadership and gender
  • Sociomaterial approaches to work, learning and organisations

Professional Activities

Australian and New Zealand Academy of Management (ANZAM)

Selected Publications:

Book Sections
  • Heffernan, T. W., & Foundling, M. (2008). Shangri-La Sydney case study: from 0 to 100 in 3.4 years. In R. Fletcher & L. Brown, International Marketing: an Asia Pacific perspective, 4e . Frenchs Forest: Pearson Education Australia.
  • Krivokapic-Skoko, B., O'Neill, G., & Droulers, M. (2007). The development and effects of psychological contracts: An exploration of the contracts established by academics within an Australian university business school. In P K Basu; G. O'Neill and A. Travaglione (eds) Engagement and Change: Exploring Management, Economic and Finance Implications of a Globalising Environment. Brisbane, Australia: Australian Academic Press.
Journal Articles:
  • Heffernan, T. W ., Travaglione, T., O'Neill, G., & Droulers, M. (2008). Relationship marketing: the impact of emotional intelligence and trust on bank performance. International Journal of Bank Marketing, 26(2/3), 183-199.
  • Heffernan, T. W., & Droulers, M. (2008). East and west: The successful integration of cultures at Shangri-La, Sydney. The Marketing Review, 8(3), 297-308.
Refereed Conference Papers
  • Droulers, M. (2008), Voice and text: The use of dialogue circles in a first year management subject. Paper presented at ANZAM Conference 3-5 December 2008, Auckland, New Zealand.
  • Droulers, M., & Heffernan, T.W. (2007). Cultural transformation at Shangri-La, Sydney. Paper presented at ANZAM Conference. 4-7 December. Sydney, Australia.
  • Heffernan, T., & Droulers, M. (2007).When great service leads to great customers: The case of Shangri-La hotel Sydney. Accepted as a refereed paper and included in the proceedings for the Relationship Marketing Summit: 13-15 December. Buenos Aires, Argentina.
  • O'Neill, G., Krivokapic-Skoko, B., Foundling, M., & Travaglione, T. (2006). Exploring psychological contracts established by academics: Empirical evidence from an Australian University. Paper presented at the International Conference in Business 2006. Revolution for the New Era Competition, organised by School of Business, University of the Thai Chamber of Commerce (UTTC), Bangkok, 7-8 December 2006.
  • O'Neill, G, Krivokapic-Skoko, B, Travaglione, T., & Foundling M. (2006). Psychological contracts at Charles Sturt University: A study of the Faculty of Commerce. Paper presented at the Third International Conference of Contemporary Business (ICCB). Engagement and change: Managing in free trade environment. Organised by Faculty of Commerce, Charles Sturt University, Leura, September 21-22, 2006.
Working Papers:
  • O'Neill, G, Krivokapic-Skoko, B., & Foundling M. (2007). Exploring psychological contracts established by academics at an Australian University: Focus group analysis. Working paper No.03/07, May. Charles Sturt University, Faculty of Commerce.

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