Charles Sturt University
Charles Sturt University

Health Services

Research Area Leader:

Oliver Burmeister

Oliver Burmeister

Research Area Deputy Leader:

Zahid Islam

Zahid Islam

  • Overview
  • Members
  • Projects
  • Current Students
  • Recent Publications
  • Events
  • Latest News


The delivery and management of effective health services in regional, rural and remote areas faces a number of ongoing challenges.  For example, an ageing population in Australia requires health organisations to increase their capacity for aged care, while managing simultaneous challenges such as workforce shortages.  Health services research is a priority funding area for the National Health and Medical Research Council (NHMRC) and promoting and maintaining good health is recognised as a national priority area by the Australian Research Council, highlighting the importance and relevance of this research.  Traditionally, health services management has been researched primarily from disciplinary approaches incorporating clinical perspectives, medical education and public health, amongst others.  Our research area (RA) combines these approaches with a number of business disciplines such as information technology, economics, marketing and management with a view to providing additional input and suggestions of different ways to approach the challenges of health services management.

Our research aims to provide a cross-disciplinary perspective that will seek to explore problems and challenges that the health industry faces and develop interventions for improving health service delivery at an individual, group and organisational level.

Our research will contribute to both scholarly knowledge and health industry practice in a number of ways.  Scholarly knowledge pertaining to health service delivery will be enhanced through a cross-disciplinary research approach through the input of researchers from diverse academic backgrounds.  By researching various facets of health service delivery, researchers within the RA are also contributing directly to national research priority areas.  From a practice perspective, the RA is able to provide information and advice to industry partners through roles on boards and committees, by communicating results of research, through assisting industry partners with developing capacity to recognise and research their own organisational problems, and through the development of organisationally-specific interventions aimed at enhancing health service delivery and enabling healthy ageing.


NameTitle/PositionEmployer if not Faculty of Business, Justice & Behavioural Sciences, CSULocation
Gael Evans-BarrManager, Alumni and Foundation RelationsDivision of MarketingAlbury
Ruth BallardieLecturerSchool of Management and MarketingAlbury
Adam SteenProfessor in FinanceSchool of Accounting and FinanceBathurst
Arnela CericLecturerSchool of Management and MarketingBathurst
David RitchieLecturerSchool of Biomedical SciencesBathurst
David TienSenior LecturerSchool of Computing and MathematicsBathurst
Felicity SmallAssociate Head of SchoolSchool of Management and MarketingBathurst
Jane MaleySenior Lecturer in ManagementSchool of Management and MarketingBathurst
Jodie KleinschaferLecturerSchool of Management and MarketingBathurst
John HicksProfessor of EconomicsSchool of Accounting and FinanceBathurst
Linda ShieldsProfessorSchool of Nursing, Midwifery and Indigenous HealthBathurst
Manoranjan PaulSenior Lecturer School of Computing and MathematicsBathurst
Mark MorrisonAssociate Dean, ResearchFaculty of Business, Justice & Behavioural SciencesBathurst
Matthew ThomasLecturerSchool of PsychologyBathurst
Rabiul IslamLecturerSchool of Computing and MathematicsBathurst
Rachel DryerLecturerSchool of PsychologyBathurst
Russell RobertsAssociate Professor in ManagementSchool of Management and MarketingBathurst
Steven D'AlessandroProfessor in MarketingSchool of Management and MarketingBathurst
Terry BossomaierProfessor of EconomicsSchool of Computing and MathematicsBathurst
Zahid IslamAssociate ProfessorSchool of Computing and MathematicsBathurst
Rachel RossiterAssociate ProfessorFaculty of ScienceOrange
Shaoyu (Shaun) WangLecturer in Anatomy and PhysiologySchool of Community HealthOrange
Rylee DionigiAssociate ProfessorSchool of Exercise Science, Sport and HealthPort Macquarie
Brona Nic Giolla Easpaig  Port Macquarie
Azizur RahmanSenior Lecturer School of Computing and MathematicsWagga Wagga
Carli KulmarLecturer in LawSchool of Accounting and FinanceWagga Wagga
Gene HodginsAssociate Head of SchoolSchool of PsychologyWagga Wagga
Ken EustaceLecturerSchool of Computing and MathematicsWagga Wagga
Maree BernothAssociate Professor of NursingSchool of Nursing, Midwifery and Indigenous HealthWagga Wagga
Nur Mohammad HassanLecturerSchool of Computing and MathematicsWagga Wagga
Rachael FoxLecturerSchool of PsychologyWagga Wagga
Rashid KhokharTeaching FellowSchool of Computing and MathematicsWagga Wagga
Tanveer ZiaAssociate Head of SchoolSchool of Computing and MathematicsWagga Wagga
Yeslam Al-SaggafAssociate ProfessorSchool of Computing and MathematicsWagga Wagga
Bryan Hoolahan  External to CSU
Eevon ChiaManager, Research and EvaluationExternal to CSU
Greg DresserSenior Manager, Research and EvaluationExternal to CSU
Mattias Vaira-Lucero  External to CSU
Shellie Burgess  External to CSU
Abeer AlsadoonAssociate IT Course CoordinatorStudy Centre Sydney
External to CSU


Current Students

TopicBrief DescriptionStudentSupervisor

Bringing the Oldest-Old into the Digital Age: Overcoming Challenges of Mobility, Literacy and Learning

This is an investigation of how technology can assist with healthy ageing for the oldest-old, that is, people over 80 years of age.

Gillian Harvie

Principal Supervisor-          

O Burmeister


K Eustace

Healthy ageing, the role of volunteers and connecting people in online community.

  Gael Evans-Barr, MPhil (Research)

Principal Supervisor-          

O Burmeister


M Crichton and M Bernoth

Recent Publications



Fletcher, S. and Islam, M. Z. (2017): Differentially Private Random Decision Forests using Smooth Sensitivity, Expert Systems with Applications (ESWA), Vol. 78, pg. 16-31, DOI:

ISI Web of Knowledge Rank Q1, 2017 Impact Factor 2.981, SJR H-index 112,

Ranked #1 among Artificial Intelligence journals by Google Scholar

Islam, M. Z., D'Alessandro, S., Furner, M., Johnson, L., Gray, D. and Carter, L. (2016): Brand Switching Pattern Discovery by Data Mining Techniques for the Telecommunication Industry in Australia, Australasian Journal of Information Systems, pg. 1 - 17, Vol. 20, DOI:

ABDC 2013 Rank A

Beg, A. H., Islam, M. Z., and Estivill-Castro. V. (2016): Genetic Algorithm with Healthy Population and Multiple Streams Sharing Information for Clustering, Knowledge-Based Systems, Vol. 114, pp. 61-78, ISSN 0219-1377, Springer London. doi: Available at

ABDC 2013 Rank A, ISI Web of Knowledge Rank Q1, 2012 Impact Factor: 4.104 and the 6th best journal out of 115 ranked journals in its category of Computer Science, Artificial Intelligence, SJR Rank Q1, 2016 H-index 63

Siers, M., and Islam, M. Z. (2015): Software Defect Prediction Using a Cost Sensitive Decision Forest and Voting, and a Potential Solution to the Class Imbalance Problem, Information Systems, Vol. 51, pg. 62-71.

2013 Impact Factor 1.235, ERA 2010 Rank A*

Rahman, M. G., and Islam, M. Z. (2015): Missing Value Imputation using a Fuzzy Clustering Based EM Approach, Knowledge and Information Systems, Vol. 46, Issue 2, pp. 389-422, ISSN 0219-1377, Springer London. doi: 10.1007/s10115-015-0822-y

ISI Web of Knowledge Rank Q1, 2013 Impact Factor: 2.639 and ranked 21st out of 121 ranked journals in its category.

Rahman, M. G., and Islam, M. Z. (2016): Discretization of Continuous Attributes Through Low Frequency Numerical Values and Attribute Interdependency, Expert Systems with Applications (ESWA), Vol. 45, pp. 410-423, DOI: 10.1016/j.eswa.2015.10.005, 1 March, 2016.

ISI Web of Knowledge Rank Q1, 2014 Impact Factor 2.240, Ranked #1 among Artificial Intelligence journals by Google Scholar

Sayers, J.M., Cleary, M., Hunt, G., and Burmeister, O.K. (2017) Service and infrastructure needs to support recovery programs for Indigenous community mental health consumers, International Journal of Mental Health Nursing, 26(2), 142–150, DOI: 10.1111/inm.12287.

SCImago Q1

Bennett, E., Berry, K., Emeto, T. I., Burmeister, O. K., Young, J., and Shields, L. (2017) Attitudes to lesbian, gay, bisexual and transgender parents seeking health care for their children in two early parenting services in Australia, Journal of Clinical Nursing, 26(7-8), 1021–1030. DOI:10.1111/jocn.13595.

SCImago Q1

Burmeister, O.K. (2016) The development of assistive dementia technology that accounts for the values of those affected by its use, Ethics and Information Technology, 18(3), 185-198, DOI: 10.1007/s10676-016-9404-2.

SCImago Q2

Teipel, S., Babiloni, C., Hoey, J., Kaye, J., Kirste, T. and Burmeister, O.K. (2016) Information and communication technology solutions for outdoor navigation in dementia, Alzheimer's & Dementia, 12(6), 695-707. DOI: 10.1016/j.jalz.2015.11.003.

ISI Web of Knowledge Rank Q1, 3/192 in Clinical Neurology, 2015 IF 11.619.

Bernoth, M., Burmeister, O.K., Morrison, M., Islam, M.Z., Onslow, F., and Cleary, M. (2016) The impact of a participatory care model on work satisfaction of care workers and the functionality, connectedness and mental health of community-dwelling older people, Issues in Mental Health Nursing, 37(6), 429-435, DOI: 10.3109/01612840.2016.1149260.

SCImago Q2


2017 Monthly Lunch Meeting Calendar, from 12-1 pm

  • 16th February 2017
  • 16th March 2017
  • 20th April 2017
  • 18th May 2017
  • 15th June 2017
  • 20th July 2017
  • 18th August 2017
  • 21st September 2017
  • 19th October 2017
  • 16th November 2017

These meetings are via video conferencing in the following locations:

  • Albury - VC BUS AW02 764.205
  • Bathurst - VC BUS BA01 1411.431
  • Orange - VC OA01 1013.119
  • Wagga Wagga - VC BUS WW01 28.214

Also there is a proposed workshop for November on Stroke Rehabilitation. 


If you have an item you would like included in our next newsletter please contact Shaun Wang at

Previous Events

Guest Speaker: Dr Kim Brown, CEO, Health Intelligence Unit (Boomerang Building, Bloomfield Hospital, Orange). They are a quantitative research group looking for research collaborators in both quantitative and qualitative areas. She will share for about 20 minutes on the work of her group and then the rest of the time will be to explore collaborative opportunities.

N.B.: Also later this year, date to be confirmed, we will have Dr Melissa Kang, Senior Lecturer, General Practice, Sydney Medical School Westmead, The University of Sydney Acacia House, Westmead Hospital, present.

Next year, dates to be confirmed, we will have Dr Liz Gill, Research Fellow, John Walsh Centre for Rehabilitation Research, Sydney Medical School Northern, THE UNIVERSITY OF SYDNEY Kolling Institute of Medical Research, Royal North Shore Hospital, St Leonards.

Also in February next year from Auckland University of Technology, Associate Professor Stephen Neville (Head of the Department of Nursing) and Dr Valerie Wright-St Claire will present. They have a keen interest in improving healthy ageing outcomes and for international collaborations.



Latest News

  • Our book titled "Healthy Ageing and Aged Care won the best tertiary text in Australia for 2017 award.

    Please feel free to contact Associate Professor Maree Bernoth or Associate Professor Oliver Burmeister for more information.
    Healthy Ageing and Aged Care image
  • Our Predictive Risk Stratification Tool for reducing avoidable hospital admission for Murrumbidgee Local Health District of the NSW Health has received the Innovation Award 2017 from the Agency for Clinical Innovation (ACI). 

    Please feel free to contact Associate Professor Zahid Islam or Professor Mark Morrison for more information.

    Predictive Risk Innovation Award Photo